Who we are

Held & Co. is an independent therapy practice run by Alice Gormer (MSc, MBACP), Integrative Therapist. Practice address: Brockwell Space, 135 Dulwich Road, London SE24. Contact: alice@heldandco.uk.

What information we collect

When you get in touch via phone, email, or the contact details on this site, we collect the information you share — typically your name, contact details, and a brief description of what has brought you to therapy. If we work together, we may also ask for your GP's contact details and an emergency contact name and number. During the course of therapy, session notes may be kept. No sensitive data is collected through this website itself.

Why we hold your information

Your contact details are held to respond to your enquiry and, if we work together, to maintain the therapeutic relationship. Session notes are kept for clinical and professional reasons, including supervision. The lawful basis for processing is legitimate interests (enquiries) and, where applicable, the performance of a contract (ongoing therapy).

Because session notes may include information about your mental health, this information is treated as special category data under UK GDPR. In addition to the bases above, our lawful basis for processing this information is Article 9(2)(h) — the provision of health or social care — alongside your explicit consent, given when you begin therapy.

How we keep your information secure

Records are stored securely using encrypted, password-protected systems, accessible only to Alice Gormer. We use a small number of third-party tools to manage bookings, invoicing, video sessions, and communication — including Zoom, Google Meet, Microsoft Teams. These providers act as data processors on our behalf and are bound by their own data protection agreements. Some of these tools may store data outside the UK or EEA; where this is the case, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

How long we keep it

Enquiry details from people who do not go on to have therapy are deleted within three months. Therapy records are retained for seven years after the end of the therapeutic relationship, in line with BACP professional guidelines. After that period, records are securely destroyed.

Who we share it with

Your information is not sold or passed to third parties for marketing. Alice Gormer works with a clinical supervisor as required by the BACP code of ethics — supervision is confidential and conducted on an anonymised basis where possible. In exceptional circumstances — where there is a serious risk of harm to you or others — a disclosure to an appropriate authority may be necessary. This would be discussed with you first wherever possible.

Your rights

You have the right to access the personal information held about you, to ask for corrections, and to request deletion (subject to the retention obligations above). You can ask us to stop contacting you at any time. To exercise any of these rights, please get in touch by email.

Cookies

This website does not use tracking cookies or third-party analytics. No personal data is collected through browsing the site.

Changes to this notice

This privacy notice may be updated from time to time. The current version is always available at this URL.